Terms & Conditions


Requested quotes are good for stated time and are subject to change at any time after stated period. Product availability, colors, sizes will be varied at time of quote but can change daily.

Orders & Order Acknowledgements

Once a quote is accepted (preferably via email, non-verbal), product details and logo/imprints are agreed upon. Order acknowledgements will be sent and will need to be agreed upon in writing prior to order production. The buyer is approving these Terms and Conditions as stated.


Combined orders totaling less than $4,999.99 will require a digital proof signed and approved by the buyer. Combined orders totaling over $5,000.00 will require a pre-production sample after a digital proof is approved. By approving these proofs, either digital or pre-production, the buyer is giving consent that the product is to the buyers liking and that production can begin. After this approval production will begin and cancellations or changes cannot be made without incurring additional costs and any finished products prior to said cancellation and changes will be shipped and invoiced for.

Payments, Pre-Payments, Non-payments

Pre-payments may be required, either via check or credit card prior to an order being produced. A pre-payment request can be requested for several reasons and not limted to a sales person's or owners discretion, new client, large order amout, or past payment history. 

All payments (not pre-payments) are due within 30 days of receipt of invoice. If a payment is not received, monthly interest fees (8% per month, billed on a separate invoice or added to a monthly statement) will be incurred until paid in full. 

Payments can be made by check or we accept all major credit cards. Checks can be made out to
Big E Promos and mailed to PO BOX 86, Huntington, IN 46750. 

Non Payments after 60 days from invoice date will be subject to lawyer and/or collection agency fees.

Shipping Policies

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. If an item is damaged during shipping, seller will not be held responsible, but will work with the buyer to issue claims with the shipping company and supplier.

Over/Under Runs

The manufacturer/printer may ship any over-runs or under runs up to a percentage of the order total. These totals will be billed accordingly, as some do not charge for them while others do. If you need exact quantities, please note this at time placing the order.

Refund/Return Policy

Items are entitled to be refunded or returned based on complaint, within 14 days of receipt of goods. If an item is damaged during shipping, a claim will need to be made with the shipping company, photos of damaged boxes and goods will be required. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must consider the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund.


An item/order may be canceled prior to start of production, after production begins all items produced up to that point will be shipped and invoiced accordingly.

NOTE: These Terms & Conditions are subject to change without prior notification. Updated 02/23/2022


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